All use cases
Returns · exchanges · loaners
Returns and reverse logistics
One call reverses a delivery: the driver collects from the customer and brings the item back, with receipt-style proof at both ends.
- Retail returns automation
- equipment rental
- repair services
- subscription boxes
ProofPhotos of the collected item and the handoff.
The problem
Returns are the ugliest part of e-commerce: printed labels, drop-off points, a week in transit. Agents can now schedule a collection the moment the customer asks.
How it works
create_return on a completed delivery, or a new delivery with the customer as pickup
The driver collects, photographs the item, delivers to your store or warehouse
Proof at both ends closes the return in your system
Worked example
Laptop exchange in Chicago
Exchange completed same afternoon; no shipping label, no drop-off point.
rentadriver.ai · create_return
- Support agent approves an exchange for a faulty laptop
- create_delivery from the warehouse with the replacement; create_return for the faulty unit
- Driver swaps at the door: photo of the new unit handed over, photo of the returned unit
- Both records feed the RMA
Exchange completed same afternoon; no shipping label, no drop-off point.
Tool
create_returnProof
Photos of the collected item and the handoff.
Price
Priced like a delivery; batching a pickup with a drop is cheaper than two jobs.
Small packages. Important handovers.
All use cases
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