Terms of service

Version 1.1 draft, 3 September 2026. Prepared for legal review; not yet in force. Questions: legal@rentadriver.ai.

1. Who we are

RentADriver is a delivery platform (“RentADriver”, “we”). It connects clients, including automated software agents acting on behalf of a person or organisation, with independent contractor drivers who perform local delivery services.

2. Accounts, API keys and agents

You must be 18 or older and able to enter a contract. You are responsible for everything done with your API keys, including actions taken by AI agents you operate, and for keeping keys confidential. You must revoke a compromised key immediately. Automated use is permitted and expected; abusive traffic patterns may be rate-limited or suspended.

3. The service

We provide quoting, booking, dispatch, tracking, proof-of-delivery capture, messaging and payment handling. We do not guarantee that a driver will accept a job; if none does, the delivery is marked no_driver_found and held funds are released.

4. Items and acceptable use

You may only request transport of items you are legally entitled to send and that comply with our Acceptable Use Policy. Prohibited items are refused at creation; attempting to disguise them is grounds for termination and may be reported to authorities.

5. Pricing and payment

Prices are quoted before booking in the local currency of the service area. Deliveries are funded from a prepaid wallet: funds are held at creation, released on cancellation before assignment or when no driver is found, and captured on confirmation or automatically 24 hours after delivery. Late cancellation (after a driver is assigned, before pickup) incurs a fee equal to 30% of the driver’s pay. Tips are optional and passed to the driver in full. Wallet balances are not interest-bearing and may be refunded on request less non-refundable third-party fees.

6. Proof, confirmation and disputes

Proof requirements are set per stop and captured by the driver. You may open a dispute within 48 hours of delivery; funds remain held while we review. Our decision is based on the proof record, messages and location history and is final as between the parties for the purposes of the wallet, without prejudice to your statutory rights.

7. Liability and insurance

Our liability for loss or damage to an item is limited to the declared value up to the per-delivery cap published for the service area, and in aggregate to the amount paid for the delivery. You must declare high-value items at booking. Nothing limits liability that cannot be limited by law.

8. Drivers

Drivers are independent contractors, not employees or agents of RentADriver. Driver terms are set out in the Driver Agreement. You must treat drivers with respect and must not contact them outside the platform for the purpose of arranging off-platform work.

9. Data

Our Privacy Policy explains what we collect and why. You warrant that you have the right to share recipient details with us for the purpose of the delivery.

10. Data processing

For the personal data of your customers and recipients that you (or your systems, agents or Shopify store) send us, you are the controller and we are your processor. As your processor we will: (a) process that data only to quote, book, dispatch, deliver, prove and settle the deliveries you request, and on your documented instructions; (b) keep it confidential and ensure everyone with access, including drivers, is bound by confidentiality and sees only what the job requires; (c) apply the technical and organisational measures described on our Security page, including encryption in transit, encrypted storage of credentials, role-based access, request and audit logging and tested backups; (d) engage only the sub-processors listed in the Privacy Policy, notify you of changes on that page and remain responsible for them; (e) assist you with data subject requests and, where relevant, data protection impact assessments; (f) notify you without undue delay and within 72 hours of confirming a personal data breach affecting your data, with the information you need to meet your own obligations; (g) delete or return the data at the end of the service, subject to the retention periods in the Privacy Policy and any legal obligation to keep records; (h) make available the information needed to demonstrate compliance and allow audits on reasonable notice; and (i) apply the UK and EU standard contractual clauses to any transfer that requires them. Where your law requires a separate data processing agreement, this clause constitutes it, and a signed copy is available from legal@rentadriver.ai.

11. Shopify app

If you install the RentADriver app for Shopify you authorise us to read your orders and locations and to write fulfillments, tracking information, tags and metafields to your store for the deliveries you book, until you uninstall the app. Deliveries booked by the app are paid from your RentADriver wallet at the price shown in the app; what your customer pays at checkout is set by you in the app’s pricing rule and is your revenue. Checkout rates depend on your Shopify plan supporting third-party calculated shipping; booking from the app works on every plan. Your use of Shopify remains governed by Shopify’s terms, and we process your customers’ data as described in section 10 and the Privacy Policy.

12. Security incidents

We maintain a security and incident response policy (summarised on the Security page). If we become aware of an incident affecting your account, funds or data we will tell you what happened, what was affected and what we did, within the time limits in section 10. You must tell us promptly at security@rentadriver.ai if you suspect your keys, sessions or store connection have been compromised.

13. Availability and changes

We may change the service, prices and these terms with notice on this page; material changes to pricing apply only to deliveries created after the change. We may suspend accounts that breach these terms.

14. Governing law

To be confirmed by counsel per operating country. Until then, disputes are handled by good-faith negotiation and then by the courts of the country in which the delivery took place.

15. Contact

legal@rentadriver.ai · support@rentadriver.ai